Imiloa, Hilo Attractions | MANU 'Imiloa Outreach Policies
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MANU ʻImiloa Outreach Policies

Mahalo for your interest in our MANU 'Imiloa Outreach Program! If you have a question not addressed by the information below, please email us at imiloa.outreach@hawaii.edu and our staff will be happy to assist you.

Program-Specific Location Requirements
NOIO I - Ka Pānānā Hōkū, Hawaiian Star Compass 

  • Minimum Floor Space: 20 feet by 20 feet
  • Quiet indoors room or at a flat, shaded outdoor location. No other events should be scheduled simultaneously in the presentation space.
  • PRIOR to outreach staff arrival
    o   Floor must be cleared, swept and mopped.
    o   If outdoors, grass must be mowed.
  • No electrical power required

NOIO II - Ke Ala Hōkū, Star Paths

  • Minimum floor space: 30 feet by 30 feet
  • Minimum ceiling height: 15 feet with no obstructions (light fixtures, etc.)
  • Quiet indoor room. No other events should be scheduled simultaneously in the presentation space.
  • Floor must be cleared, swept and mopped PRIOR to outreach staff arrival. 
  • 2 grounded 120-volt standard electrical outlets
  • For multi-day visits, the mobile planetarium must remain in the locked facility.
  • Once the presenter is set up, the program cannot be moved.

NOIO III - Ka Pānānā Hōkū & Ke Ala Hōkū
Refer to requirements for both NOIO I and NOIO II above.

KŌLEA - He Manu He Wa'a: The Geometry of Wayfinding
Refer to requirements for both NOIO I and NOIO II above.

Billing
You will receive an itemized invoice by email stating the total price of the program when your date is confirmed. Your program is not confirmed until you receive this invoice. Please let us know at the time of confirmation which method of payment you would like to use. If your district or organization requires further paperwork to process payment, please communicate this to the Outreach Coordinator at least 2 weeks in advanced and we will be happy to assist you. 

Travel
The Outreach Program fee includes your mileage costs. If an overnight stay is required, cost of lodging and per diem will be added to the outreach fee.

Adult Supervision & Student Behavior
We require at minimum 2 adults per class. This adult must be present at all times for the entirety of each session. Please let us know if you have participants with special needs so that we may prepare ways to best accommodate them. If an adult is not present, or student behavior is unacceptable, we reserve the right to stop and cancel the remainder of the program, without refund. 

Time Allowed for Presentation
Most presentations can be adjusted to last anywhere from 30 minutes to 60 minutes, depending on the age of the audience and schedule at the school or organization. We recommend that presentations for grades K through 3 be limited to 30 minutes. Cost of outreach visit may vary depending on your school or organization's needs and schedule. 

Program Date and Schedule
The Museum's Outreach Coordinator will work with you to define an on-site schedule and presentation location(s) prior to the outreach visit. The final times of your presentation schedule will be confirmed at least 3 days before the program, and once agreed upon must be adhered to.

If your organization's representatives request additional presentations on the day of the program, these may be accommodated at the Presenter's discretion. If these require the Presenter to remain at the organization for longer than the time initially booked and confirmed, there will be a charge for any additional time required to complete the additional presentations, including breaks between the presentations.

Our staff will do everything possible to accommodate your preferred date, time, schedule and program type. However, all MANU 'Imiloa Outreach Programs are subject to availability. Please contact us at least 4-6 weeks prior to your preferred presentation date to allow for the greatest flexibility in scheduling. If available, presentations booked on major holidays will require an additional fee. 

When your program date and schedule is confirmed, the Outreach Coordinator will send you a final document with policies and the details of your program as agreed upon. 

Rescheduling and Cancellation
If a schedule conflict arises, let us know at least 7 days in advance and we will do our best to find another date for your program. 

Unforeseen Circumstances
In the event of an unforeseen circumstance, such as a severe weather event, natural disaster, etc., we will work with you to reschedule for a new date. If an unexpected delay such as a road accident or vehicle breakdown occurs, we will communicate with you to determine the best course of action. If we are unable to arrive and deliver a portion of booking, we will prorate the price to reflect the amount of presentation time received. 

Click Here for the Outreach Request Form